Accuracy matters, especially in an industry where readers rely on our guidance to make business and safety decisions. When we get something wrong, we correct it openly. This policy explains how.
Our commitment to accuracy
We take reasonable care to ensure our content is accurate and current at the time of publication. Despite that, errors can occur, and we treat correcting them as a priority rather than an inconvenience.
How to report an error
If you believe an article contains a factual error, an outdated claim or a broken or misleading link, please contact us with the page and the detail of the issue. Reports from readers and from the businesses we write about are always welcome.
How we handle corrections
We review every genuine report promptly. Where a correction is warranted, we update the content and record the change. Significant corrections are noted on the page so the record is transparent rather than quietly rewritten.
Minor and significant updates
- Minor fixes — typos, formatting and small clarifications — are made without a formal note.
- Substantive corrections — changes to facts, figures or conclusions — are marked, and the "last updated" date is revised.
If we cannot agree
If you disagree with our assessment of a reported issue, tell us why and we will review it again. We would rather re-examine a claim than leave a reader in doubt.